Research Area: Conceptualization, implementation and impact evaluation of ICT prototypes in Tourism

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Description of this research area

Little research exists on how innovative ICT applications affect knowledge creation and its use for decision making in tourism destinations. Thus, in collaboration with computer scientists, the goal of this research area is to conceptualize and to pilot-wise implement innovative ICT applications at destinations in order to estimate adoption effects, both from the perspective of destinations (e.g. destination management information systems), individual stakeholders (e.g. productivity gains), and from a customer perception and behavioural perspective (e.g. intention to use intelligent tourist guides, Quick-Response [QR] code-based digitalized customer cards, recommender systems, Web 2.0 platforms, etc.).


Ubiquitous services, e-business applications, e-business adoption effects, e-business prototype evaluation in tourism




Prof. Dr. Matthias Fuchs

Dr. Maria Lexhagen

Research projects in this research area

Engineering the Knowledge Destination

Publications published by this institute characterizing this research area

Canadi, M., Hoepken, W. & Fuchs, M. (2010): Application of QR-Codes in Online Travel Distribution. In: Gretzel, U, Law, R. & Fuchs, M. (eds.), Information and Communication Technologies in Tourism 2010, Springer, New York: 137-148.

Canadi, M., Höpken, W. & Fuchs, M. (2011): Visualization of Customer Cards with 2D Codes, In: Law, R., Fuchs, M. & Ricci, F. (eds.), Information and Communication Technologies in Tourism 2011, Springer, New York: 215-227.

Fuchs, M., Höpken, W., Föger, A. & Kunz, M. (2010): E-Business Readiness, Intensity, and Impact – An Austrian Destination Management Organization Study, Journal of Travel Research, 49(2): 165-178.

Fuchs, M., Scholochow, Ch., & Höpken, W. (2010): e-Business Adoption, Use and Value Creation – An Austrian Hotel Study, Information Technology and Tourism, 11(4): 267-284.

Fuchs, M., Eybl, A. & Höpken, W. (2011): Successfully Selling Accommodation Packages at Online Auctions – The Case of eBay Austria, Tourism Management, 32(5): 1166-1175.

Fuchs, M., Höpken, W. & Rasinger, J. (2012): Behavioural Intention to Use Mobile Information Services in Tourism - The Case of the Tourist Guide DolomitiSuperski. Mobi. Information Technology and Tourism, 13(4): 285-307.

Fuchs, M., Höpken, W., Eybl, A., & Flöck, A. (2014): Online Auctions for Selling Accommodation Packages – A Readiness-Intensity-Impact Analysis, In Xiang, Ph. & Tussyadiah, I. (eds.) Information and Communication Technologies in Tourism 2014, Springer, New York: 813-826.

Höpken, W., Fuchs, M., Zanker, M. & Beer, Th. (2010): Context-based Adaptation of Mobile Applications in Tourism, Information Technology and Tourism, 12(2): 175-195.

Höpken, W., Deubele, Ph, Höll, G., Kuppe, J., Schorpp, D., Licones, R. & Fuchs, M. (2012): Digitalizing Loyalty Cards in Tourism, In: Fuchs, M., Ricci, F. & Cantoni, L. (eds.), Information and Communication Technologies in Tourism 2012, Springer, New York: 272-283.

Jannach, D., Zanker, M. & Fuchs, M. (2009): Constraint-based Recommendation in Tourism: A Multi-Perspective Case Study. Information Technology and Tourism, 11(2): 139-155.

Rasinger, J., Fuchs, M., Höpken, W. & Beer, Th. (2009): Building a Mobile Tourist Guide based on Tourists’ On-Site Information Needs. Tourism Analysis, 14(4): 483-502.

Scholochow, Ch., Fuchs, M. & Höpken, W. (2010): ICT-Efficiency and Effectiveness in the Hotel Sector – A Three Stage DEA Approach. In: Gretzel, U, Law, R. & Fuchs, M. (eds.), Information and Communication Technologies in Tourism 2010, Springer, New York: 13-24.