Reference list for e-Tourism courses

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Advanced Destination Development

Fuchs, M. & Höpken, W. (2005): Towards @Destination: A Data Envelopment Analysis based Decision Support Framework. In: Frew, A. (ed.) Information and Communication Technologies in Tourism 2005, Springer, New York: 57-66.

Fuchs, M., Eybl, A. & Höpken, W. (2011): Successfully Selling Accommodation Packages at Online Auctions – The Case of eBay Austria, Tourism Management 32(5): 1166-1175.

Fuchs, M., Höpken, W. & Rasinger, J. (2012): Behavioural Intention to Use Mobile Information Services in Tourism - The Case of the Tourist Guide DolomitiSuperski. Mobi. Information Technology and Tourism, 13(4): 285-307.

Höpken, W., Fuchs, M., Keil, D. & Lexhagen, M. (2011): The Knowledge Destination – A Customer Information-based Destination Management Information System, In: Law, R., Fuchs, M. & Ricci, F. (eds.), Information and Communication Technologies in Tourism 2011, Springer, New York: 417-429.

Pitman, A., Zanker, M., Fuchs, M. & Lexhagen, M. (2010): Web Usage Mining in Tourism – A Query Term Analysis and Clustering Approach. In: Gretzel, U, Law, R. & Fuchs, M. (eds.), Information and Communication Technologies in Tourism 2010, Springer, New York: 393-403.

Scholochow, Ch., Fuchs, M. & Höpken, W. (2010): ICT Efficiency and Effectiveness in the Hotel Sector – A Three Stage DEA Approach. In: Gretzel, U, Law, R. & Fuchs, M. (eds.), Information and Communication Technologies in Tourism 2010, Springer, New York: 13-24

Advances in tourism management

Fuchs, M., Höpken, W., Föger, A. & Kunz, M. (2010): E-Business Readiness, Intensity, and Impact – An Austrian Destination Management Organization Study, Journal of Travel Research, 49 (2): 165-178.

Fuchs, M. & Höpken, W. (2011): E-Business Horizons in the Tourism Industry – Challenges for Research and Practice. In: Sidali, K., Spiller, A. & Schulze, B. (eds.), Food, Agriculture and Tourisms – Linking Local Gastronomy and Rural Tourism: Interdisciplinary Perspectives, Springer, Berlin & Heidelberg: 140-160.

Fuchs, M., Eybl, A. & Höpken, W. (2011): Successfully Selling Accommodation Packages at Online Auctions – The Case of eBay Austria, Tourism Management,32(5): 1166-1175.

Höpken, W., Fuchs, M., Keil, D. & Lexhagen, M. (2011): The Knowledge Destination – A Customer Information-based Destination Management Information System, In: Law, R., Fuchs, M. & Ricci, F. (eds.), Information and Communication Technologies in Tourism 2011, Springer, New York: 417-429.

Fuchs, M., Höpken, W. & Rasinger, J. (2012): Behavioural Intention to Use Mobile Information Services in Tourism - The Case of the Tourist Guide DolomitiSuperski. Mobi. Information Technology and Tourism, 13(4): 285-307.

Business Intelligence

Fuchs, M., Höpken, W., Lexhagen, M. (2014): Big Data Analytics for Knowledge Generation in Tourism Destinations – A Case from Sweden. Journal of Destination Management & Marketing, 3 (4), pp. 198-209.

Fuchs, M., Abadzhiev, A., Svensson, B, Höpken, W. & Lexhagen, M. (2013): Knowledge Destination framework for tourism sustainability – a Business Intelligence application from Sweden, Tourism - An Interdisciplinary Journal

Fuchs, M., Höpken, W., Lexhagen, M. (2015): Applying Business Intelligence for Knowledge Generation in Tourism Destinations - A Case Study from Sweden. In: Pechlaner, H., Smeral, E. (eds) Tourism and Leisure - Current Issues and Perspectives of Development, Wiesbaden, Springer Gabler, pp. 161-174.

Höpken, W., Fuchs, M. & Lexhagen, M. (2013): The Knowledge Destination – Applying Methods of Business Intelligence to Tourism Applications. In: Wang, J. (ed.) Encyclopedia of Business Analytics and Optimization

Höpken, W., Fuchs, M., Höll, G. Keil, D. & Lexhagen, M. (2013): Multi-dimensional data modelling for a tourism destination data warehouse. In: Cantoni, L. & Xiang, Ph. (eds.). Information and Communication Technologies in Tourism 2013, Springer, New York, pp. 157-169.

Business Intelligence and Web Data Mining

Fuchs, M., Höpken, W., Lexhagen, M. (2014): Big Data Analytics for Knowledge Generation in Tourism Destinations – A Case from Sweden. Journal of Destination Management & Marketing, 3 (4), pp. 198-209.

Fuchs, M., Höpken, W. (2009): Data Mining im Tourismus – Theoretische Grundlagen und Anwendungen in der Praxis. Praxis der Wirtschaftsinformatik, 270 (12), pp. 73-81.

Schmunk, S., Höpken, W., Fuchs, M., Lexhagen, M. (2014): Sentiment analysis – extracting decision-relevant knowledge from UGC. In: Xiang, Z., Tussyadiah, I. (eds.). Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 253-265.

E-Marketing

AGOF e. V. (Hrsg.) (2012): AGOF Branchenbericht Reise & Touristik, Frankfurt am Main.

Amersdorffer, D.; Bauhuber, F.; Egger, R.; Oellrich, J. (2010): Social Web im Tourismus: Strategien – Konzepte – Einsatzfelder, Heidelberg.

Brysch, A. (2012): E-Tourismus – Status quo und Potenziale für das Onlinemarketing, in: DWIF (Hrsg.): Jahrbuch für Fremdenverkehr 2012, München, S. 31 – 43.

Brysch, A. (2015): Internetökonomie und eTourismus, in: Schulz, Axel/Weithöner, Uwe/Egger, Roman/Goecke, Robert (Hrsg.): eTourismus: Prozesse und Systeme, Berlin, S. 43-51.

Horster, E. (2015) : Suchmaschinenmarketing im Tourismus, Digitales Tourismusmanagement, UVK Verlagsgesellschaft, Konstanz.

Kollmann, T. (2011): E-Business. Grundlagen elektronischer Geschäftsprozesse in der Net Economy, Wiesbaden.

E-Tourism: digital distribution and e-marketing

Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. Pearson Education.

Benckendorff, P. J., Sheldon, P. J., & Fesenmaier, D. R. (2014). Tourism information technology. CABI.

eTourism - modern IT applications in Tourism

Fuchs, M., Höpken, W., Rasinger, J. (2011): Behavioural intention to use mobile information services in tourism - The case of the tourist guide DolomitiSuperski.Mobi. Information Technology and Tourism, 13(4), pp. 285-307.

Fuchs, M., Eybl, A., Höpken, W. (2011): Successfully Selling Accommodation Packages at Online Auctions – The Case of eBay Austria. Tourism Management, 32(5), pp. 1166-1175.

Höpken, W., Fuchs, M., Zanker, M., Beer, Th. (2010): Context-based Adaptation of Mobile Applications in Tourism. Information Technology and Tourism, 12(2), pp. 175-195.

Fuchs, M., Höpken, W., Föger, M., Kunz, A. (2010): E-Business Readiness, Intensity and Impact – An Austrian DMO Study. Journal of Travel Research, 49(2), pp. 165-178.

Fuchs, M., Scholochow, Ch., Höpken, W. (2009): eBusiness Adoption, Use, and Value Creation: An Austrian Hotel Study. In: Information Technology and Tourism, 11(4), pp. 267-284.

Rasinger, J., Fuchs, M., Höpken, W., Beer, Th. (2009): Building a Mobile Tourist Guide based on Tourists’ On-Site Information Needs. Tourism Analysis, 14(4).

Höpken, W., Fuchs, M. (2010): Mobile Dienste für den Tourismus – Technischer Framework und exemplarische Instanziierung. In: Egger, R., Joos, M. (eds.). Mobile Dienste im Tourismus, LIT Verlag, Vienna, pp. 223-236.

Fuchs, M., Höpken, W., Eybl, A., Flöck, A. (2014): Online auctions for selling accommodation packages – A Readiness-Intensity-Impact Analysis. In: Xiang, Z., Tussyadiah, I. (eds.). Information and Communication Technologies in Tourism, Springer, Heidelberg, pp. 813-826.

Höpken, W., Deubele, Ph, Höll, G., Kuppe, J., Schorpp, D., Licones, R. & Fuchs, M. (2012): Digitalizing Loyalty Cards in Tourism. In: Fuchs, M., Ricci, F. & Cantoni, L. (eds.). Information and Communication Technologies in Tourism 2012, Springer, New York, pp. 272-283.

Hospitality Information Systems

Ryerson University:

Baltzan, P., & Phillips, A. (2008). Business driven information systems. McGraw-Hill/Irwin.

University of South Florida Sarasota-Manatee:

Collins, G. Cobanoglu, C., & Bilgihan, A. (2013). Hospitality Information Technology Learning How to use it. Kendall/Hunt Publishing Company (7th edition) ISBN: 9781465224071.

Information Management in Tourism

Schulz, A., Weithöner, U., Goecke, R. (2010): Informations-management im Tourismus, Oldenbourg, München.

Schulz, A., Weithöner, U., Egger, R. Goecke, R. (2014): eTourismus: Prozesse und Systeme: Informationsmanagement im Tourismus, De Gruyter Oldenbourg, München.

Egger, R., Buhalis, D. (2008): E-Tourism Case Studies: Management and Marketing Issues, Butterworth-Heinemann, Oxford.

Buhalis, D. (2003): eTourism: Information Technology for Strategic Tourism Management, Pearson, London.

O’Connor, P. (1999): Electronic Information Distribution in Tourism and Hospitality, CAB International, Oxford.

Innovative ICT applications and business intelligence in tourism

Fuchs, M., Eybl, A. & Höpken, W. (2011). Successfully Selling Accommodation Packages at Online Auctions – The Case of eBay Austria, Tourism Management, 32(5): 1166-1175.

Fuchs, M., Höpken, W. & Rasinger, J. (2012). Behavioural Intention to Use Mobile Information Services in Tourism - The Case of the Tourist Guide DolomitiSuperski. Mobi. Journal of Information Technology and Tourism, 13(4): 285-307.

Fuchs, M., Abadzhiev, A., Svensson, B, Höpken, W. & Lexhagen, M. (2013). A Knowledge Destination Framework for Tourism Sustainability – A Business Intelligence Application from Sweden, Tourism - An Interdisciplinary Journal, 61(2): 121-148.

Höpken, W., Fuchs, M., Zanker, M., Beer, Th., Eybl, A., Flores, St., Gordea, S., Jessenitschnig, M., Linke, D., Rasinger, R. & Schnabl, M. (2006). etPlanner: An IT Framework for Comprehensive and Integrative Travel Guidance. In: Hitz, M., Sigala, M. & Murphy, J. (eds.), Information and Communication Technologies in Tourism, Springer, New York: 125-133.

Höpken, W., Fuchs, M. & Lexhagen, M. (2014). The Knowledge Destination – Applying Methods of Business Intelligence to Tourism Destinations. In Wang, J. (ed.) Encyclopaedia of Business Analytics and Optimization, 307-321.

New Media in Tourism Communication

Cantoni, L. & Tardini, S. (2006). Internet. Routledge, London (paragraph 2.3; chapters 4 and 5).

Inversini, A., Cantoni L. & Brülhart, C. (2012). MySwitzerland.com: analysis of online communication and promotion, Journal of information technology & tourism, 13/1, pp. 39-49.

Kalbaska N. (2012). Travel Agents and Destination Management Organizations: eLearning as a strategy to train tourism trade partners. Journal of Information Technology & Tourism, 13/1, pp. 1-12.

Marchiori, E. & Cantoni, L. (2012). The Online Reputation Construct: Does it Matter for the Tourism Domain? A Literature Review on Destinations’ Online Reputation, Journal of information technology & tourism, 13/3, pp. 139-159.

Revenue Management

Baum, T.; Lundtorp, S. (2001) Seasonality in Tourism, Pergamon, Oxford.

Cross, R. (1997): Revenue Management, Broadway, New York.

Goecke, R. (2015). Revenue-Management-Systeme in: Schulz

Weithöner, U., Egger, R. Goecke, R. (Hrsg.): eTourismus: Prozesse und Systeme, De Gruyter Oldenbourg, München.

Klein, R.; Steinhardt, C. (2008): Revenue Management Grundlagen und Mathematische Methoden, Springer, Berlin.

Kohl, M. (2013): Richtiger Preis, satter Gewinn – Preisstrategien für die Hotellerie, Matthaes, Stuttgart.

Yeoman, I.; McMahon-Beattie, U. (2011): Revenue Management: A Practical Pricing Perspective, Palgrave Macmillan, Hampshire.

Yeoman, I.; Ingold, A. (1997): Yield Management – Strategies for the Service Industry, Cassell, London.