Difference between revisions of "Analysis of the strategies used by hotel managers to monitor online comments and to deal with online complaints"

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<div align="right">''[http://wiki.ifitt.org/index.php/E-tourism_Knowledge_Map <- back to IFITT eTourism Knowledge Map]''</div>
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<div align="right">''[http://wiki.ifitt.org/index.php/E-Tourism_Institutions <- e-Tourism Institutions]''</div>  
  
<div align="right">''[http://wiki.ifitt.org/index.php/E-tourism_research <-- back to overview of e-Tourism research areas]''</div> [[File:IFITT_eTourismKnowledgeMap_LOW-RES_20.jpg|link=http://wiki.ifitt.org/index.php/E-tourism_Knowledge_Map]]
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<div align="right">''[http://wiki.ifitt.org/index.php/E-tourism_research <- e-Tourism Research Areas]''</div>
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<div align="right">''[http://wiki.ifitt.org/index.php/E-tourism_education <- e-Tourism Education Programs]''</div>[[File:IFITT_eTourismKnowledgeMap_LOW-RES_20.jpg|link=http://wiki.ifitt.org/index.php/E-tourism_Knowledge_Map]]
  
 
'''Description'''
 
'''Description'''

Latest revision as of 10:00, 25 September 2015

<- e-Tourism Institutions
<- e-Tourism Research Areas
<- e-Tourism Education Programs
IFITT eTourismKnowledgeMap LOW-RES 20.jpg

Description


Keywords

argumentation, online opinions, tourism experience, decision-making, discourse analysis, Online Travel Reviews, online complaint, reasoning schemes, destination management, hotel complaint management

Research Institute

webatelier.net laboratory; Institute for Communication Technologies; Università della Svizzera Italiana

Funding Institution


Official project number


Status and date of completion

Ongoing